Your privacy is our priority. This document clearly explains how dipo4d collects, uses, stores, and protects your personal information each time you use our platform. We are committed to keeping your data safe and handled with full responsibility.
We apply integrated security layers and the latest technology to ensure every piece of your personal information is handled with full integrity and care.
All communications between your device and dipo4d servers are protected with 256-bit SSL encryption — the same standard used by leading banking institutions. Your data is never transmitted in plain text at any time.
Only specifically authorised dipo4d staff may access user data, and only for legitimate service purposes. All access is logged and regularly audited to ensure no misuse occurs.
Dipo4d fully complies with the Malaysia Personal Data Protection Act (PDPA) 2010. This means you have the right to know, access, correct, and request the deletion of your personal data at any time.
Dipo4d never sells, rents, or transfers your personal data to advertisers or unrelated third parties. Your data belongs solely to you, and we are here to protect it — not to commercialise it.
All user data is stored in data centres with multiple layers of physical and cybersecurity protection. Data backups are performed automatically and regularly to prevent information loss from unexpected incidents.
In the event of any security incident involving user data, dipo4d is committed to notifying affected users within 72 hours of the incident being detected, in line with international data protection best practices.
Dipo4d ("we", "Platform") values the privacy of every user who uses our services. This Privacy Policy applies to all information collected through the dipo4d.vin website, the dipo4d mobile app, and any related services we offer to users in Malaysia and worldwide.
This policy explains the types of information we collect, why we need it, how we use it, who may access it, and the rights you hold regarding your personal data. We want you to understand and feel confident about how we handle your information.
If you have any questions about this policy or how we handle your data, our support team is available via24/7 Live Chat in the app.
We collect personal information in several ways depending on how you interact with the dipo4d platform:
Information you provide directly:
Information collected automatically:
Every piece of data we collect has a clear and legitimate purpose. dipo4d uses your personal information for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC, date of birth, documents | Legal requirement |
| Deposit & withdrawal processing | Bank / e-wallet information | Contract fulfilment |
| Customer Support | Email, phone number, activity logs | Legitimate interest |
| Fraud detection & security | IP, activity logs, device data | Legitimate interest |
| Regulatory compliance & reporting | Transaction data, identity | Legal requirement |
| Promotional communications (with consent) | Email, phone number | User consent |
| Product improvement & experience | Usage data, activity logs | Legitimate interest |
We will not use your data for any purpose stated in this policy without first obtaining your explicit consent.
Dipo4d does not sell users' personal data to any third party. However, under certain circumstances, we may share information with the following parties:
Dipo4d uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the dipo4d platform.
Protecting the security of your data is a responsibility we take very seriously. dipo4d implements a range of technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
Our key security measures include:
As a dipo4d user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA and international data protection practices:
To exercise any of the above rights, please contact our support team via 24/7 Live Chat or email [email protected]. We will process your request within 30 business days.
Dipo4d retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Retention periods vary depending on the type of information:
Once the retention period expires or you submit a valid deletion request, your data will be securely deleted or anonymised so it can no longer be linked to you.
Dipo4d services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.
If we find that we have collected information from an individual under the age of 18, we will take immediate steps to delete that information and close the associated account. If you believe a child has registered with dipo4d, please contact us immediately.
The dipo4d platform may contain links to related third-party websites or services, such as game providers or payment gateways. This Privacy Policy applies solely to the dipo4d platform.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit outside the dipo4d platform to understand how they handle your data.
Dipo4d reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Updated" date at the top of this document will always indicate the date of the latest revision.
If we make significant changes, we will notify you via an in-platform notification or your registered email at least seven days before the changes take effect. For minor changes that do not affect your fundamental rights, we will update the policy without specific notice.
Continued use of the dipo4d platform after changes take effect is considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our team is committed to addressing every enquiry thoroughly and within a reasonable timeframe.
For official complaints related to data protection, you may also contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and we have failed to address them satisfactorily.